Privacy Policy
Your privacy matters to us. This policy explains how Nexus Vitarray collects, uses, and protects your personal information when you use our investment education services.
Information We Collect
When you interact with Nexus Vitarray's investment education platform, we collect various types of information to provide you with personalized learning experiences and maintain our services effectively.
- Personal identification information including your full name, email address, phone number, and postal address
- Professional details such as your investment experience level, financial goals, and areas of interest
- Technical information including IP address, browser type, device information, and operating system
- Usage data covering pages visited, time spent on our platform, and learning progress tracking
- Communication records including emails, support tickets, and feedback you provide to us
- Financial education preferences and customized learning path selections
We only collect information that's necessary for delivering our educational services and improving your learning experience. You control what personal details you share with us.
How We Use Your Information
Your information helps us create meaningful educational experiences tailored to your investment learning journey. We use collected data primarily for service delivery and educational content personalization.
We analyze your learning patterns to suggest relevant courses, track your progress through our investment education modules, and send you updates about new learning opportunities that match your interests.
Communication purposes include sending course completion certificates, important platform updates, and responding to your questions about investment education topics. We also use aggregated data to improve our educational content and identify areas where learners need additional support.
Marketing communications are limited to educational content recommendations and updates about new courses or features that align with your stated learning goals. You can opt out of these communications at any time.
Your Privacy Rights Under Irish and EU Law
As a company operating in Ireland, we comply with the General Data Protection Regulation (GDPR) and Irish data protection laws. You have specific rights regarding your personal information that we're committed to honoring.
Access Your Data
Request a complete copy of all personal information we hold about you. We'll provide this in a clear, readable format within 30 days.
Correct Inaccuracies
Update or correct any incorrect personal information in your account. You can make most changes directly through your user dashboard.
Delete Your Data
Request complete deletion of your personal information, subject to legal retention requirements for educational records and financial services compliance.
Restrict Processing
Limit how we use your information while maintaining your account access. This is useful if you're concerned about data accuracy or processing legality.
Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we work with carefully selected service providers who help us deliver our educational services effectively.
Educational content providers may receive anonymized learning data to improve course materials and create more effective investment education resources. Payment processors handle transaction information securely when you purchase courses or services.
Email service providers manage our educational newsletters and course communications, but they cannot use your information for their own purposes. Analytics services help us understand how our platform is used, but all data is aggregated and anonymized.
We may disclose information if required by Irish law, court orders, or regulatory requirements. In such cases, we'll notify you unless legally prohibited from doing so.
Security and Data Protection
Protecting your information is fundamental to how we operate. We use industry-standard security measures including SSL encryption for all data transmission and secure servers located in EU-compliant data centers.
Access to your personal information is restricted to authorized personnel who need it for their work duties. Our staff receive regular training on data protection and privacy requirements.
We conduct regular security audits and maintain backup systems to prevent data loss. In the unlikely event of a security incident, we'll notify affected users and relevant authorities as required by Irish law.
Your account is protected by secure login procedures, and we encourage you to use strong passwords and enable two-factor authentication when available.
Data Retention and Deletion
We keep your personal information only as long as necessary for providing educational services and meeting legal obligations. Active user accounts and associated learning data are maintained while your account remains active.
Course completion records and certificates are retained for seven years to verify your educational achievements, as required by financial education regulations in Ireland.
If you close your account, we'll delete most personal information within 90 days, except where retention is required for legal compliance or fraud prevention. You can request immediate deletion of specific data types that aren't subject to retention requirements.
Communication records and support tickets are kept for three years to maintain service quality and resolve any future concerns about your educational experience.
Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience and provide personalized educational recommendations. Essential cookies are necessary for basic website functionality and cannot be disabled.
Analytics cookies help us understand which educational content is most valuable to our users and identify areas for improvement. These cookies collect anonymized usage statistics and don't identify individual users.
Marketing cookies, used with your consent, help us show you relevant educational content and remember your preferences across sessions. You can manage cookie preferences through your browser settings or our cookie preference center.
Third-party analytics services process aggregated data to provide insights about platform usage patterns. All data sharing agreements ensure your privacy rights are protected.
International Data Transfers
While we primarily process your data within the European Union, some of our service providers may be located outside the EU. When international transfers occur, we ensure appropriate safeguards protect your information.
All international data transfers comply with GDPR requirements through adequacy decisions, standard contractual clauses, or other approved transfer mechanisms. We regularly review these arrangements to maintain compliance.
Educational content delivery networks may temporarily process your data in different jurisdictions to provide faster access to learning materials, but these transfers are limited to what's necessary for service delivery.
Children's Privacy
Our investment education services are designed for adults and we don't knowingly collect personal information from individuals under 18 years of age. If we discover that we've inadvertently collected information from someone under 18, we'll delete it promptly.
Parents or guardians who believe we may have collected information about their child should contact us immediately using the details provided below.
Policy Updates and Changes
We review this privacy policy regularly and may update it to reflect changes in our services, legal requirements, or privacy practices. Material changes will be communicated through email notifications and prominent website notices.
You'll have the opportunity to review significant changes before they take effect. Continued use of our services after policy updates constitutes acceptance of the revised terms.
We maintain a version history of policy changes, which you can request if you need to understand how our privacy practices have evolved over time.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your data protection rights, we're here to help. Our privacy team responds to all inquiries promptly.
Skahanagh South, Watergrasshill
Co. Cork, T56 AE06, Ireland
You also have the right to lodge a complaint with the Irish Data Protection Commission if you're unsatisfied with our response to your privacy concerns.